Saskatchewan's Healthline Number Changing to 811

March 5, 2013


The Government of Saskatchewan is making access to 24/7 health advice easier by changing the province’s HealthLine number to 811.

“People can now access HealthLine for professional health advice any time, by simply dialing 811 from anywhere in the province,” Health Minister Dustin Duncan said. “HealthLine is a key part of our primary health care strategy to improve access to health services and I encourage Saskatchewan residents to take advantage of this valuable resource.”

Saskatchewan joins several other jurisdictions across the country in using 811 for its confidential health information and support telephone line. The old 10-digit HealthLine number (1-877-800-0002) will continue to work for a minimum of two years to ensure uninterrupted access to the service.

HealthLine services are available free of charge 24 hours a day, seven days a week and are offered in English, with translation in more than 100 languages.

“Anyone with a health question or concern can call HealthLine,” HealthLine Director Roberta Wiest said. “We have an experienced and specially-trained staff, who can help callers make decisions about their health care options in a safe and confidential manner.”

HealthLine is staffed by Registered Nurses who assess callers’ symptoms and provide them with the most appropriate health support or information. Specially-trained social workers are also available to provide mental health and addictions crisis support.

“I was pleased to hear that HealthLine is switching to an easy-to-remember phone number - 811,” Regina resident Jill Belof said. “My husband and I have used HealthLine on several occasions and we find its services very useful, particularly as parents of young children.”

HealthLine, which is operated by the Regina Qu’Appelle Health Region for all Saskatchewan residents, answers an average of 5,800 calls per month. More information on HealthLine is available at www.health.gov.sk.ca/healthline.

People can also find health information and advice online at www.healthlineonline.ca. HealthLine Online also offers interactive health tools and decision aids to help people make informed health decisions.

Read the original release.



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